FAQ CENTER
Welcome to the yeayin.shop FAQ!
- Shopping
Q: How do I place an order?
A: Browse the website, select the items you like, click “Add to Cart,” then proceed to the checkout page to fill in your information and complete the payment.
Q: What payment methods do we accept?
A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and online payment methods such as PayPal.
Q: Can I modify my order?
A: Orders are processed immediately after submission. If you require a modification, please contact customer service as soon as possible and we will do our best to assist. - Shipping and Delivery
Q: How long does it take to receive my order?
A: Orders within the United States typically arrive within 3-7 business days, depending on shipping conditions and the delivery address.
Q: Can I track my package?
A: Yes. After shipment, we will send a tracking number via email so you can check the delivery status at any time.
Q: How much is the shipping fee?
A: The shipping fee is calculated based on the order weight and the delivery address. The final shipping fee will be displayed on the checkout page. Some orders may qualify for free shipping. - Returns, Exchanges, and Refunds
Q: How do I return or exchange an item?
A: Please refer to our Return and Exchange Policy page or contact Customer Service. We will guide you through the return and exchange process.
Q: How long does a refund take?
A: After receiving and confirming the return, we typically refund the original payment method within 5-10 business days.
Q: What if the item I received is damaged?
A: Please contact Customer Service within 48 hours of receipt with your order number and photos. We will provide a free replacement or refund. - Product Related
Q: How do I choose the right size?
A: Each product page offers multiple sizes. Please select the size that best suits you. If you need assistance, please contact Customer Service.
Q: Are the materials used in these products safe?
A: We carefully select high-quality, environmentally friendly materials to ensure our products are safe, comfortable, and durable. - Account Privacy
Q: What if I forgot my password?
A: Click “Forgot Password” on the login page and follow the prompts to reset it.
Q: How do you protect my privacy?
A: We strictly adhere to our privacy policy and encrypt and protect your personal information to ensure its security.
